Privacy Policy

Your Privacy Is Utmost Important To Us. Vivenns Global Private Limited (VGPL) Has Created The Following Privacy Policy ("Policy") To Let You Know What Information We Collect When You Visit Our Site ("Site"), Why We Collect It And How We Use It.

The terms "You," "Your," "Yours" and "User" refers to the entity/person/organization using Our Site.

When this Policy mentions "We", "Us," and "Our" it refers to Vivenns Global and its subsidiaries and affiliates.

This Privacy Policy is governed by Our Terms of Services.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at (email): or


We collect the information You provide to Us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and Us and allows Us to comply with Our legal obligations.

  • Communications, Chats, Messaging: When You communicate with Us through email or any other way, We collect information about Your communication and any information You choose to provide or disclose. To answer Your request, We may access information provided by email, chats, purchase history, etc.  
  • Service Provision Information. To order and use services and features of Vivenns Site and its group products, we may require you to provide certain identity documents like passport, drivers licence, National identity cards, Address proof, employment details, Academic credentials etc.  


When You use Our Site or contact Us directly, We may collect information, including Your personal information, about the way You act on Our Site, the Services You use and how You use them.

This information is necessary for the adequate performance of the contract between You and Us, to enable Us to comply with legal obligations and given Our legitimate interest in being able to provide and improve the functionalities of the Site.

  • Log data and device information. We automatically collect log data and device information when You access and use the Site, even if You have not created an account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Internet service provider (ISP), Operating system, Date/time stamp, Clickstream data, Referring/exit pages.  
  • Tracking technologies and Cookies. We use Cookies, ITC (item tracking codes), Tags, Device ID, CI codes (click tracking), ISC (source tracking). We also automatically collect information about the device’s operating system,
  • Geo-location data. We collect information about Your approximate location as determined by data such as Your IP address to offer You an improved User experience. Such data may be collected only when You access the Site using Your device.
  • Publicly available personal Information.


We process Your information adhering to the general data processing principles.

We may use the information We collect through Our Site and Group Products for a number of reasons, including:

  • to create account
  • to create trusted environment
  • to stay connected
  • to customize marketing
  • to contact User
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to identify User

We will normally collect personal information from You only where We have Your consent to do so, where We need the personal information to perform a contract with You, or where the processing is in Our legitimate business interests.


We may use Your provided contact details for direct marketing. These direct marketing offers, depending on Your preferences, may be personalized taking into account any other information which You have provided to Us (e.g. location, social media profile information, etc.) or We have collected or generated from other sources as described below.

You are free to opt out of Our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of Our e-mail with the newsletters.


Cookies are small text files stored by Your browser on Your computer when You visit Our Site. We use cookies to improve Our Site and make it easier to use. Cookies permit Us to recognize users and avoid repetitive requests for the same information.


We do not collect sensitive information such as political opinions, philosophical beliefs, genetic data, biometric data, health data or data related to sexual orientation.

Please do not send, upload, or provide Us with any sensitive data and contact Us using the contact details below if You believe that We might have such information. We have a right to delete any information We believe might contain sensitive data.


To order and use Our services We may require You to provide certain financial information to facilitate the processing of payments. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy .


We retain Your personal information to provide services to You and as otherwise necessary to comply with Our legal obligation, resolve disputes, and enforce Our agreements.

We will retain Your personal information as long as We need it to provide services to You, unless We are otherwise required by law or regulations to retain Your personal information longer.


We have implemented security measures designed to protect the personal information You share with Us, including physical, electronic and procedural measures. Among other things, We regularly monitor Our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by Us, the transmission of information via internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of Your personal information or any other User Content You upload, publish or otherwise share with Us or anyone else.

We therefore encourage You to avoid providing Us or anyone with any sensitive information if You believe its disclosure could cause You substantial or irreparable harm.

If You have any questions regarding the security of Our Site or Services, You are welcome to contact Us at or


You are entitled to a range of rights regarding the protection of Your personal information. Those rights are:

  • The right to access the information We have about You. If You wish to access Your personal information that We collect, You can do so at any time by contacting Us using the contact details provided below.
  • The right to rectify inaccurate information about You. You can correct, update or request deletion of Your personal information by contacting Us using the contact details provided below.
  • The right to object to the processing. While We rely on Your consent to process Your personal information, You may withdraw consent at any time by contacting Us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of Your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in Your country of residence in the event where Your rights may have been infringed. However, We recommend attempting to reach a peaceful resolution of the possible dispute by contacting Us first.
  • The right to erase any data concerning You. You may demand erasure of data without undue delay for legitimate reasons, e.g., where data is no longer necessary for the purposes for which it was collected, or where the data has been unlawfully processed.


Our Policy may change from time to time. We will post any Policy changes on Our Site and, if the changes are significant, We may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).


We assume that all Users of Vivenns Site and its Group Products have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using Our Site. We reserve the right to change Our Policy at any time and inform You by using the process indicated in Section 12. Continued use of this Site implies acceptance of the revised Policy.